Overview
Due to the personalized nature of the medications, supplements, devices, and other
goods that you order, we cannot accept returns. Except as expressly set forth below, we
do not offer refunds. There are no exceptions to this policy.
Refunds
All products that you order are non-refundable.
If there is an issue with shipping or the condition of the items received at delivery, please
contact us within 48 hours and provide the following information:
- Order Number
- Tracking Number
- Photo Evidence of the Damage (if applicable)
We will assess these issues on a case-by-case basis and determine if a refund or
replacement is warranted.
If a refund is approved, a credit will automatically be applied to the original method of
payment, within 10 days.
Late or Missing Refunds
If you feel you have not received your refund, please check with the credit card company
or bank first, as there may be a delay in posting back to your account based on the terms
of your credit card company/bank refund policy.
If you still have not received your refund after 10 days, please contact us at
support@ivimhealth.com.
