Membership Agreement
This Membership Agreement (the “Agreement”) is effective on the initial date of purchase, by and between Ivím Services, LLC, (“Ivim”), and the member (“Member,” “You,” or “Your”), each also referred to as a “Party” and together as the “Parties.”
- Membership Services
1.1 From Ivim’s acceptance, and while this Agreement remains in effect, Ivim agrees to provide You with access to personalized health and wellness guidance information and product sourcing (the “Service”) on a membership basis, in accordance with this Agreement and the other terms set forth in this Agreement.
1.2 By enrolling in an Ivim program, you agree to pay all applicable fees, including membership fees, for the services selected on our website or as otherwise agreed in writing. Because Ivim programs include immediate access to provider scheduling, medical consultations, personalized health coaching, and more, all fees are non-refundable once payment terms are accepted. You are contractually obligated to pay all remaining amounts due through the full duration of the program selected, regardless of usage or early cancellation. By completing your purchase, you agree to all recurring charges and affirm that you understand the commitment and cancellation limitations of the selected program, programs, or services.
1.3 Ivim is not an insurance provider and does not offer insurance coverage. Membership fees are not eligible for insurance reimbursement and cannot be submitted to health plans or health savings accounts without independent verification.
1.4 Program Compliance, Participation and Medication Access. Ivim offers medical membership programs that provide patients with access to ongoing clinical care, including provider visits, health coaching, and prescriptions for medications (when clinically appropriate). This membership is billed as a monthly program access fee and is not a purchase of any specific medication or treatment. Access to medications may be included as part of the program, but only if deemed medically appropriate and contingent on your continued participation and compliance with the program terms.
To maintain eligibility for all program components, including prescription refills, you must:
- Attend scheduled medical visits;
- Refill medications on time when notified;
- Report treatment use as required and follow dosing instructions; and,
- Remain continuously enrolled and current on your membership payments.
If you fail to comply with any of the above, you understand and agree that:
- Your access to medication will be suspended, and any unused program time continues to run toward expiration. Medication not requested and shipped within your Program Period lapses at expiration in accordance with Section 29 and Section 29(A) of the Terms and Conditions.
- Payments already made are non-refundable, and no pro-rated refunds will be issued; and
- To regain access to care or medications, you may be required to re-enroll in the program and restart membership payments.
- Automatic Payment Drafting
2.1 Authorization of Recurring Payments
By enrolling as a member in a Ivim program, you authorize Ivim to automatically charge your selected payment method on a monthly basis for the duration of the program you selected. You acknowledge that this constitutes a recurring payment obligation, and charges will continue monthly unless and until your membership is properly terminated pursuant to Section 3 of this Agreement.
2.2 Disclosure of Recurring Fees
You agree that the amount, frequency, and duration of your recurring charges are clearly and conspicuously disclosed at checkout, in compliance with applicable automatic renewal laws (including California’s Auto-Renewal Law) and that you provide express consent to such charges by accepting the Terms and Conditions and completing your purchase. Charges will be made automatically without further authorization, using the payment method you provided at the time of purchase or updated thereafter. You affirmatively consent to these charges by completing your purchase. After becoming a member, you will receive a confirmation email that includes a summary of your selected plan, billing frequency, and instructions for canceling.
2.3 Maintenance of Payment Information
You are responsible for keeping your payment information current and accurate. If a charge is declined, Ivim may attempt to reprocess the payment and/or contact you to obtain updated payment information. Failure to maintain valid payment credentials may result in suspension or termination of access to the Services.
2.4 No Mid-Term Cancellation
You acknowledge that, pursuant to the Membership Agreement and as disclosed during checkout, your membership cannot be canceled mid-term, and you are contractually obligated to pay all remaining fees for the full duration of the program selected.
2.5 Membership Changes and Payment Failures
Ivim reserves the right to modify the features, pricing, or structure of membership offerings with at least 30 days’ advance notice. If any recurring payment fails, Ivim may attempt to reprocess the charge multiple times. If payment continues to fail, Ivim may suspend or terminate access to Services until payment is resolved.
2.6 Non-Transferability
Your membership is personal to you and may not be assigned, transferred, or shared with any other individual or third-party.
- Term and Termination
3.1 This Agreement begins on the date of purchase. The purchase acknowledges the acceptance of the agreement on behalf of You and Ivim and will then continue on a monthly billing cycle for your membership fee unless and until properly terminated either directly by You or Ivim on the Ivim website using the instructions at www.ivimhealth.com/faq (effective immediately upon notice) or by sending a text message or an email using support@ivimhealth.com indicating you are terminating your Ivim membership. This request must be made at least 48 hours in advance from the timing of your membership renewal, otherwise, Ivim cannot guarantee the request will be processed in time. Your cancellation request must clearly indicate your intent to cancel and be sent at least 48 hours before your renewal date. Failure to do so may result in charges for the upcoming term.
3.2 Ivim may terminate this Agreement immediately at any time via the website and will do so if You directly, or through anyone acting on Your behalf or with Your authorization, breach any term or condition in this Agreement or in Ivim’s Terms and Conditions.
3.3 If Ivim terminates your membership for reasons other than a breach of this Agreement or the Terms & Conditions, any refund will be calculated in accordance with the cancellation fee structure set forth in Section 16 of the Terms and Conditions.
3.4 Termination for Financial Disputes. Ivim reserves the right to suspend or terminate your membership immediately upon the initiation of a chargeback, payment dispute, or reversal request submitted to your financial institution or payment processor with respect to any charge assessed by Ivim. Prior to initiating a chargeback or payment dispute, you are required to contact Ivim directly at support@ivimhealth.com to attempt resolution of any billing concern. Initiation of a chargeback or payment dispute does not constitute cancellation of your membership under Section 3.1 and does not suspend your payment obligations for services already rendered or medication already dispensed or prepared. Cancellation of your payment obligation does not cancel, pause, or otherwise alter your clinical program timeline. Your Program Period continues to run toward expiration regardless of membership status, and medication not requested and shipped within the Program Period lapses at expiration.
3.5 Termination of Clinical Relationship. Ivim’s employed providers reserve the right to terminate the provider-patient relationship at any time consistent with applicable law and professional standards, including where a member initiates a chargeback or payment dispute for charges that Ivim determines, in good faith, reflect valid services rendered. Where Ivim terminates the provider-patient relationship, Ivim will provide written notice and, except in cases of fraud, material misrepresentation, or conduct posing a safety risk, will make reasonable efforts to facilitate continuity of care for a period of 30 days following notice, limited to urgent clinical matters. Ivim will make your medical records available for transfer to a provider of your choice upon request. Termination of the provider-patient relationship does not relieve you of any payment obligations for services already rendered, medication already dispensed or prepared, or membership fees accrued prior to termination.
- Access and Use of Service
4.1 You shall use the membership Service solely for its intended purposes and in compliance with all applicable laws, regulations, and Ivim’s Terms and Conditions.
4.2 You shall not share, transfer, or sublicense Your access to the Service or payment obligations with any other individual or organization, without Ivim’s prior written consent.
- Smart Devices
5.1 In order to provide comprehensive health and wellness services, some patients may require additional health monitoring through the use of bio monitoring devices. Ivim may provide equipment to members, including but not limited to weight monitoring equipment such as weight scales, to Ivim members at no additional cost. This equipment is to be used solely for the purposes of the members’ health and wellness program. Outside use of the equipment, use by another party, or reselling of the equipment is prohibited. This equipment is the property of Ivim and may be requested to be returned or may be deactivated at any time, including upon cancellation of Ivim membership. Failure to return Ivim-issued devices within 14 days of cancellation or upon request may result in a charge equal to the retail value of the equipment, which you authorize Ivim to charge using the payment method on file.
5.2 In some cases Ivím may also provide devices at no additional charge when testing new bio-monitoring devices. These devices remain the property of Ivím and can be disabled at any time, including upon membership termination by you, the patient.
- Intellectual Property Rights
6.1 You acknowledge that Ivim owns all intellectual property rights (copyright and trademarks) on the Ivim website or related to the Service and any related documentation or materials provided by Ivim.
6.2 You are being granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for the duration of this Agreement.
- Confidentiality
7.1 Both Parties agree to maintain the confidentiality of any proprietary or confidential information received from the other Party, except as required by law or with the other Party’s prior written consent.
- Limitation of Liability
8.1 To the maximum extent permitted by law, Ivim’s ’s total liability for any claim arising under or in connection with this Agreement shall be limited to the amount of fees paid by You to Ivim in the preceding 12 months.
8.2 Any disputes arising under this Agreement will be resolved in accordance with the Dispute Resolution provisions in Ivim’s Terms & Conditions, including binding arbitration where applicable.
- Governing Law and Jurisdiction
9.1 This Agreement shall be governed by and construed in accordance with the laws of Michigan without regard to its conflict of law principles. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Michigan, consistent with the governing law of this Agreement. To be effective, any notices You give to Ivim must be provided to Ivim on the Ivim website using ivimhealth.com/contact or sent certified mail return receipt requested to Ivim’s Principal Mailing Address at 4200 Regent Street, Suite 200, Columbus, OH 43219. Notices sent via email must be addressed to support@ivimhealth.com. For physical mail, use the Principal Mailing Address above.
- Entire Agreement
10.1 This Agreement, along with Ivim’s Terms and Conditions and Privacy Policy, constitutes the entire agreement between the Parties with respect to the Ivim memberships and supersedes any prior agreements, understandings, and representations. It may be supplemented but not replaced by other agreements Ivim and You make for other services or purchases of products through Ivim. All personal data collected through this membership is governed by Ivim’s Privacy Policy. For members enrolled in the GLP-1 ID Program, the compounded medication program requirements set forth in Section 29(A) of the Terms and Conditions are incorporated herein by reference.
